Guides
Water Leak in the House: Who to Call and in What Order
Ring the National Gas Emergency Service first if you smell gas. Otherwise stop the water, then call whoever controls the source: a leak detection firm…
Guides
Emergency leak guides: who to call and what to do
In short
Water is escaping and you need an answer tonight. Each guide opens with the verdict, whether to call now or whether it can wait until morning, then the steps to stop the water, what not to do and what happens when an engineer attends. London inside the M25, 24/7.
Who to call
A leak can be yours, a neighbour’s, a shared pipe or the water company’s. These say who deals with which.
Is it an emergency?
The common situations, and whether each one is a call now or can wait until morning.
GuidesCan a Water Leak Wait Until Morning? A Night-Time Check
A water leak can wait until morning when the supply is off, the water has stopped, nothing electrical is wet and nothing is reaching another room. If any one…
- Guides
Is a Burst Pipe an Emergency? What to Do Tonight
A burst pipe is an emergency while water is still escaping, and you cannot stop it. Call now. If the supply is off, the water has stopped and nothing electrical…
Right now
What to do in the first hour, what to record and what the engineer does when they arrive.
GuidesBurst Pipe: What to Do in the First Hour While You Wait
In the first hour of a burst pipe, close the stop tap, open the taps to drain the pipes, keep clear of wet electrics, contain the water and move belongings…