Privacy policy
This page explains what Emergency Leak Experts London learns about people who visit emergencyleakexpertslondon.co.uk or get in touch, who sees it, the length of time it is kept and the ways you can see it, change it or make it disappear. It is written under UK data protection law and was last revised on 9 November 2026.
On this page
Contact for data questions
Anything about your personal information, including a request under “Your rights” below, should be sent to [email protected].
Information that reaches us
Reporting a leak through the form means supplying a telephone number and the postcode of the affected property. Those are the only mandatory fields. A name, an email address, the type of problem and a short description can be added under “More detail” if you wish, and on sending, the form attaches the page you were on and the moment of sending. An email to us brings with it whatever you wrote and attached.
Our hosting provider also sees your IP address and the type of browser behind each page request. Serving a website and keeping abusive traffic out are not possible without that. Do not put card numbers, passwords or health details into a form or an email.
Where an enquiry travels
The form sends your enquiry to a small Cloudflare function. That function does two things: it saves the enquiry in Cloudflare Workers KV, a key-value store configured to erase every record 180 days after it was created, and it forwards the same details to a private Telegram chat open only to our team. Any reply then reaches you by phone or email. Emails sent to us are kept by our email host. A number of these services process data outside the United Kingdom.
Reasons for holding it
You gave us an enquiry so that we could answer it, and that is the sole use made of it. Server request logs rest on our legitimate interest in a website that remains available and defended against abuse. We do not use any of this for marketing, give it to advertisers or sell it.
How long it is kept
Stored enquiries delete themselves after 180 days. Copies in chat and email are retained only while the enquiry is still open. Asking us to delete yours sooner is always possible, and we will do it.
Your rights
Under data protection law you can request a copy of your information, have errors put right, have it erased, limit how it is used, object to certain uses or receive it in a portable format. Send the request to [email protected]. There is no charge. We may ask for proof of identity first and aim to reply inside a month. If you remain unhappy you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies and browser storage
The site sets no analytics or advertising cookie and does not count visitors at all. If that is ever going to change, this policy will be amended beforehand and your agreement requested before any optional cookie is stored.
Our pages embed nothing belonging to another company. There is no map, no frame and no third-party widget, and the typefaces are served from this site itself.
Once an enquiry is sent, your number and postcode go into sessionStorage for that tab so the confirmation page can repeat them. The tab also remembers the last page you read, which is how an enquiry knows where it began. Both stay on your own device and vanish when the tab is closed.
Changes to this policy
When the policy is revised, the new version takes this one’s place and carries a fresh date. The rules for using the website are in the website terms.