Report a leak
Two details are all we need to take a report: where the property is, by postcode, and a number we can ring. When water is coming through right now, write that in the notes, along with whether any of it is reaching electrics.
Gas smell? Everyone out, then phone 0800 111 999. Flooding, or water reaching electrics? Open this first.
Can you smell gas? Leave doors and windows open, stay away from switches and naked flames, take everybody outdoors and ring the National Gas Emergency Service on 0800 111 999. Make that call before any other.
Is water running close to electrics, or is a pipe flooding the property? Turn off the water at the stop tap. When the consumer unit can be reached without wading through water, cut the electricity there. Stay away from wet sockets and light fittings. For any other situation, leave your number in the form below.
Or fill in the form
Details that speed up finding the source
None of the notes are obligatory, yet each observation gives the team a starting point. Mention the room and floor where water is visible, whether it arrived all at once or built slowly over several days, and whether it worsens when a certain tap, a shower or the heating is on.
Tell us where the stop tap is and whether it is now shut. Marks on a ceiling or wall in the flat below or next door deserve a mention as well, since they can reveal the direction the water is travelling from.
The postcode is requested so the team can see whether the property falls within the area we attend. It is the only piece of location information the form asks for, so we do not collect a full street address here. Words you type in the notes box are read by our team and never published.
Until someone arrives
If water keeps escaping, turn off the stop tap, move belongings away from the wet area and put a bucket or towels under the drips. Keep clear of sockets, light fittings and any appliance near the water, and do not touch electrical items.
Three situations call for something different: a ceiling swollen with water, water reaching electrics, and the smell of gas. With gas, get out of the property and phone the National Gas Emergency Service. With water near electrics, stay away and put that in the form.